Trusted by thousands of businesses, big and small
Unite all communication channels in one team inbox
- Answer support emails effectively
You can forward all messages from your team email address to the HelpCrunch inbox and collaborate on them more effectively with your team.
- Gather other channels in one queue
Communicate with your customers via email or chat. Unite your corporate messengers and social media accounts to provide an omnichannel experience.
- Access rich customer data
Every detail about a customer and their previous interactions with your brand are at your fingertips. From a time zone to a user path to custom attributes — you got it.
- Create custom shared inboxes
Your team can prioritize and distribute emails and chats more effectively by creating as many shared inboxes as they need based on any relevant data.
Maximize productivity with an AI Editor for Inbox
- Write well-rounded emails effortlessly
With our AI editor, you can turn your brief drafts into polished messages or emails that are clear, concise, and professional.
- Break language barriers
Compose the messages in your preferred language and translate them automatically to engage with global customer base without worrying about grammar.
- Adapt your communication style
Change the tone of your messages to match the situation, so you always come across as professional, even when you're feeling weary to craft a response.
- Simplify lengthy & complicated texts
Our AI editor can help you shorten long texts into brief and friendly messages, so customers can get to the point quickly.
Collaborate with your team on the go
- Assign conversations justly
Assign conversations to your teammates or entire departments manually. Set up smart routing rules to automate this process and distribute them fair and square.
- Leave private notes for your team
Leave private notes to indicate complex issues. These notes are only visible to other team members and will help them get the gist of a conversation in seconds.
- Snooze conversations for later
Need more time to clarify some details and follow up on the issue later? Just snooze conversations to get convenient reminders when the time is right.
- Keep an eye on your performance
Knowledge is power. Track your team’s performance, workload, and customer satisfaction to be aware of your current state of affairs at all times.
Saved replies
Prepare answers to common questions to access them in a few clicks while chatting with customers.
Knowledge base integration
Want to provide a more detailed explanation? Send a knowledge base article right from your shared inbox.
Chat routing
Automate conversation routing to distribute tickets among support agents faster and more efficiently.
Notifications
Choose how you want to be notified about new messages to attend to every conversation on time.
Inbox customization
Tweak your shared inbox by choosing which information you want to see before opening a conversation.
Integrations
Add your favorite communication channels and tools like Zapier or Slack to automate routine tasks.
Everything you need for your business
Get all the tools you need for your customer service, marketing, and sales
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Live Chat
Build strong customer relationships with the help of an elegant live chat. You can install the widget in 2 minutes and enhance it with a built-in knowledge base or chatbot. Learn more
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Knowledge Base AI
Sometimes, five-star customer support doesn’t even require one-to-one communication. Just add a knowledge base for customer self-service. Save time and effort in creating guides with an AI assistant. Learn more
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Chatbot AI
Build sophisticated chatbot workflows to engage with your visitors and answer customers’ questions in multiple channels automatically. No coding required. Learn more
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Email Marketing
Not a single lead is left behind if you use one tool for holistic communication. Engage with your customers at every stage of the funnel with automated and manual email follow-ups. Learn more
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Popups
Promo campaigns, lead magnets, or friendly greetings. Craft timely contextual popups for different pages of your website and attract even more leads. Learn more
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Shared Inbox AI
Unite all communication channels under one roof and answer customers’ questions more efficiently. Emails, messengers, social media – you name it. Learn more