Trusted by thousands of businesses, big and small

Make your customer support omnichannel and efficient

Install a multichannel chat on your website to provide instant help via live chat or messengers. A built-in knowledge base will provide instant answers to those who prefer self-service. And you can also manage emails from the same inbox.

Help your treasured customers 3x faster

Boost your customer service with HelpCrunch's robust customer support software toolset. Answer people 3x times faster with saved responses, knowledge base integration, file attachments, and private notes from teammates.

Provide personalized support without asking redundant questions

Access detailed user profiles that contain device information, user path and recent actions as well as custom data. The data is always on display so that you can check any detail whenever you require more context.

Automate tasks that shouldn’t take a second of your time

Set up chat routing that will distribute incoming requests equally between your support agents based on relevant conditions. Create various chatbot scenarios to handle basic questions without human participation.

Stay flexible for your users wherever they are

The HelpCrunch widget can be installed on your website, web app, or mobile app. No matter the channel, you will be able to always provide timely contextual and synchronized customer support.

Live chat

Provide real-time help via live chat that is easy to install and customize according to your needs

Chatbot

Create helpful chatbot scenarios in our visual zero-code builder to automate the routine

Shared inbox

Manage chats, emails and messages from Facebook, Instagram, Telegram, and Viber in an intuitive shared inbox

Knowledge base

A self-service knowledge hub integrated right into your inbox or live chat widget is a reality now

Integrations

HelpCrunch offers numerous integrations with popular CMS, messengers, Slack, Zapier, GTM, etc

Reports

Track insightful customer support metrics like support workload, performance, or customer satisfaction

Best option for small businesses

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Incredibly useful site for customer experience

First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.

Excellent platform for customer interaction with great support

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.

Great tool to generate more website leads and provide multi-channel support

Its multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. It takes couple of minutes to set it up. This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inquiries much faster. We managed to increase customer satisfaction and also improve our team performance.